Can’t find what you’re looking for? We’ve got some of our frequently asked questions to help you out!
1. How often should I get an oil change?
The type of engine oil, age and make of your vehicle will determine how often your car needs an oil change. Many cars that run on synthetic oil will need this done every 3000 miles. While others needing a full synthetic blend can be serviced every 5000 miles. Higher power and European models may only need this done every 10000 miles.
2. How do I pay for services?
We accept cash and card payments in-person. Over the phone payments can be made only when a vehicle is picked up after operating hours. No checks are accepted at our shop.
3. How long will repairs take?
The estimated service time will depend on the condition of the car and the services that will be necessary. We will communicate an estimate time once the inspection has been completed on your vehicle.
4. Do I need to pick up or drop off my vehicle?
Yes. We do not offer pick up or drop off services. We do however offer shuttle service for drop off only.
5. What vehicle models do you work on?
We work on all vehicles from the year 2000 and newer.
6. Can I supply my own parts?
No. Due to warranty issues that could arise, we are in charge of supplying all the parts needed for repairs/ services.
7. How often should I rotate my tires?
Your tires should be rotated every other oil change, or every 6000 miles. Neglecting to rotate tires is a major cause of premature tire wear.
8. What does it mean if my “check engine” or “service engine soon” light comes on?
There are many sensors and computerized components that manage your vehicle’s engine performance and emissions. When one of these fails, the “check engine” light is illuminated. Although your car may seem to run fine, it is important to have the issue addressed to prevent long-term problems.
9. What should I do if my car starts to overheat?
This is a very serious problem – if your car overheats for too long, you can damage your engine. As soon as possible, find a safe place to pull off the road and shut the engine off! Do not attempt to check the fluid level in the radiator; the hot fluid can cause severe burns. The best thing to do is have your car towed to the nearest, trusted auto repair facility.
10. When should I change my spark plugs?
For maximum fuel economy and peak engine performance, your spark plugs should be replaced every 30 months or 30,000 miles, unless your vehicle is equipped with 100,000-mile platinum tipped spark plugs.
11. If my car is under warranty at the dealership, can I still bring my car to your shop for regular service and not lose my warranty?
Yes, absolutely. You are protected and have every right to take your car to any auto repair mechanic for routine service and it will have zero effect on your warranty at the dealership.
12. Is it really necessary to replace my timing belt at the recommended interval?
YES. The failure of a timing belt in many cars can result in major engine damage. The cost of repairing an engine with a broken timing belt is much greater than the cost of a timing belt replacement.
13. Does your shop work with extended warranty companies?
Yes. We do work with extended warranty companies. Once your vehicle has been diagnosed, our service writer will submit the claim on your behalf.